NEW: Three-Strikes Policy

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    Randy Martin

    That makes TOTAL sense and I whole-heartedly agree with that philosophy. In my case, this is my third request but for the FIRST product. So I don't think that means me. I did not find the right location to ask for the refund until today.
    My first request was on Feb 28, I believe, or Mar 1. In either case, it was several days BEFORE the 30 cut off. Thanks, Randy

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    Andy Grant

    I have to agree. He's made a refund request for ONE product THREE times. That isn't three strikes, that is one request ignored three times.

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