We aim to respond to all issues within 24 hours. We also provide a 30 day no quibble guarantee for all non coaching products.
We are a very friendly helpful company - and we can resolve almost any issues.
What we can't resolve is when you choose
If you chose to file a dispute or a chargeback - please be aware that we will then only deal with that request via Paypal.
We also supply Paypal with:
- Software usage logs
- Training access logs
- Download logs
- Support ticket evidence
It's worth noting that abuse of the Paypal dispute process can cost you your account. A dispute should only occur after going through our normal support channels. Paypal will look for evidence of our communication via support.
As such - if you open a dispute or file for a chargeback without first trying to remedy the situation with us - the following will happen:
- We submit all evidence of your usage to Paypal
- We submit all tickets or lack thereof to Paypal
- You are immediately blacklisted
- We request JVZOO adds you to their global blacklist
In cases of fraudulent claims - we pursue legal action through our Uk office for the EU and our San Francisco subsidiary for US and Canadian issue.
- Pursue for legal bills and administrative costs
- Petition Paypal to close your account for fraudulent claims and misuse of the dispute process.