Chargebacks And Disputes - Why It's Better To Use Support

We aim to respond to all issues within 24 hours. We also provide a 30 day no quibble guarantee for all non coaching products.

We are a very friendly helpful company - and we can resolve almost any issues.

What we can't resolve is when you choose 

If you chose to file a dispute or a chargeback - please be aware that we will then only deal with that request via Paypal.

We also supply Paypal with:

• Software usage logs
• Training access logs
• Download logs
• Support ticket evidence

It's worth noting that abuse of the Paypal dispute process can cost you your account. A dispute should only occur after going through our normal support channels. Paypal will look for evidence of our communication via support.

As such - if you open a dispute or file for a chargeback without first trying to remedy the situation with us - the following will happen:

• We submit all evidence of your usage to Paypal
• We submit all tickets or lack thereof to Paypal
• You are immediately blacklisted 
• We request JVZOO adds you to their global blacklist

In cases of fraudulent claims - we pursue legal action through our Uk office for the EU and our San Francisco subsidiary for US and Canadian issue.

We also:

• Pursue for legal bills and administrative costs
• Petition Paypal to close your account for fraudulent claims and misuse of the dispute process.