CreateDeliver FAQ

Do I need hosting to use createdeliver?

No - we host your course, you just need somewhere to store your videos.

Do you offer telephone, facebook or skype support

No - at these prices, you are paying the equivalent of less than a few dollars per month. As such - we can only offer helpdesk support.

Can i add free members?

Yes, you can import them or use our 'optin enrolment feature'.

What languages do you support?

Only English at this time.

Can we customise / edit or upload templates / themes?

Only Agency license holders can create their own templates at this time

Can we use Wordpress themes or plugins?

No - I'm afraid not - as we are not a Wordpress site.

Can i use this for adult, pirated or illegal content?

No - I'm afraid not. Your account will be terminated without refund.

Can i use my own domain name?

Yes, you can connect your own domain name to CreateDeliver. Or you can just use one of our subdomains at CreateDeliver.com.

It’s really easy to do.

What about sales pages?

Right now, there are so many ways to create optin pages, lapdog and sales pages - that we didn’t want to lock you out of using your favourite system.

My choice? HTML hosted on Amazon S3. Through extensive testing over the past two years, I’ve proven that HTML sales pages seriously outperform many of these systems.

What about EU vat - do you support that? are you a 'digital platform' for vat purposes?

We currently support EU VAT via a number of sales platforms - and you should use their system for tracking and collecting sales taxes. By signing up to CreateDeliver, you understand that you are responsible for your own tax situation and you are classed as the 'supplier' of your digital products. We do not process your transactions, set terms and conditions for your customers or authorise payment or downloads - this is done via the sales system you use.

As such, if you wish to use CreateDeliver you must agree to deal with your own tax and local jurisdiction legalities via the sales system you connect to CreateDeliver.

Do you host videos or images?

No, one of the ways that we are able to bring you such an amazing deal is that we a 'bring your own file / video hosting platform. By not having to host and stream video there are ZERO costs to pass on to you.

For best results, we recommend Amazon S3 for its low cost and amazing feature set. It enables CreateDeliver to do so much of its magic. You can also use Wistia, Vimeo, and Youtube in our content editor, or embed popular players like Vidello, Explaindio Player and more.

You can also use videos from other pretty much anywhere that hosts MP4 files, CDNS, YouTube And Vimeo with just a url link.

Do i need an amazon s3 account?

No.

You can always get the free tier of S3 if you want the extra features this offers. Thanks to the advanced features built by Amazon, we can provide expiring links and 1-click course creation.

Whilst other platforms encourage self hosting - we strongly recommend against hosting videos on your own sever due to bandwidth and hosting costs.

What format should my videos be in?

We support and recommend MPEG 4 Format.

Mpeg4 Videos can be played by all major browsers, cell phones and tablets. We also support WebM - but both Google and Firefox have decided to continue supporting MPEG 4.

For those members using older browsers that doesn’t support HTML 5 - we serve your MP4 videos using industry standard Flash.

Can I have assistants work on my course?

No, not with the Charter or Yearrly license. The standard packages provide you with your own secure login to the admin area. For virtual assistance accounts, please upgrade after purchase to CreateDeliver Pro.

How Can I Sell And Deliver Access To My Training Programs?​

We offer integration with many platforms including PayKickStart, ThriveCart, PayDotCom, JVZOO, Warrior plus and soon DPD - with login details being displayed in the payment platform where supported.

We also can deliver a welcome email to your member with their details in via any SMTP service (not personal SMTP like GMAIL as bulk emails out will cause problems for your account)

Do You Support Wordpress Themes Or Plugins?

No, we do not as we are not a Wordpress powered system.

What is your refund policy?

We provide a 30 day no-quibble refund policy. It should be noted that we do not allow any customers who refund to return to CreateDeliver in the future due to high demand.

What Browsers Do You Support

We strongly recommend the latest version of Chrome or Safari. We support modern browsers such as Chrome,Safari and Edge.​

We do not support older browser such as Internet Explorer they make up less than 1% of the market place and do not support modern standards. Put another way, we don't support browsers over 10 years old when there are better free ones available. Supporting older browsers would seriously compromise what we can deliver to the vast majority of the market

Do you provide support for my course?

No - you need to provide customer support for your customers.

Do you provide telephone support?

This is available as part of our premium support package. All other support requests should go through our ticket desk.

Do you offer a service guarantee or SLA?​

Unfortunately not, at our low cost, we are unable to offer one. We work round the clock to maintain and update CreateDeliver - and have done with over 100 courses in the last 4 years. However, launching your own courses is your responsibility. Test and check your course - buy a test copy. Read our notifications - sometimes we might have to schedule maintenance time. We are web service and that's unavoidable and part of bringing you the best service. We accept no liability for your success or failure - or any adverse affects of downtime beyond your initial signup fee.

Do you offer launch management or mailouts?

No, this is not a service we offer.

Is This The Same Platform As MemberDeliver?

No, the two platforms are separate and quite different in terms of interface and functionality. CreateDeliver is based on MemberDeliver, our original membership platform which we've been using for our own courses since 2009, and became publicly available in 2008.

What Services Do I Need To Get Started

You don't need anything other than a Paypal account and some YouTube videos. However, to get the best out of CreateDeliver we recommend that you use Amazon S3 for your video hosting as they have a free tier and we provide you with a video player.

What About GDPR?

We provide you with tools to comply with GDPR requirements, such as the right to see records, be forgotten etc, within the Members tab. In relation to you and your members we are classed as a data processor and will provide you with our GDPR agreement.